Commercial Insurance Awards 2019 Winner

Organiser: Insurance Age

Category: Claims Team of the Year 2019

Date: September 2019

The UK Broker Awards are the leading platform for national recognition within the insurance broker market. Open to personal local broker or a large regional player, these awards recognise a track record of success and the skills and expertise to grow in the coming months and years.

The judges will be looking for evidence of a customer-focused claims handling and/or claims management service. Brokers that have worked in partnership with a claims specialist are eligible as well as brokers who have created or enhanced an in-house service.

The winning team will demonstrate a combination of staff engagement with claimants/business partners to keep them informed and up-to-date, delivery of great customer service such as through innovative use of supply chains and partnerships, regular thorough reviews of internal systems to the mutual benefit of the entrant and their customer.

Examples of a response to a single event/major issue/multiple claims that went beyond business-as-usual