Modern Claims Awards - Broker Of The Year Winner

No business wants to have a claim…

…but when these unfortunate incidents happen, we will make this process as simple as possible for you by reacting quickly to mitigate the costs.

We take pride in providing you with top quality service – our objective is a speedy and fair settlement for you.

All our clients are provided with a clear guide on their policy, so you will know what to do and who to contact, both inside and outside office hours.

Ascend maintains close relationships with:

We will keep you informed

It is important that you know what is happening with your claim. That is why we believe in keeping our customers informed as and when necessary. We regularly achieve and, more often than not, exceed our own high standards. We aim to respond to telephone calls, letters and emails expediently.

Take a look at our claims advice here.

Report a Claim Immediately

Using our Award-Winning Claims Reporting App

Insurance premiums rising? Repairs for your motor claims taking longer than anticipated?

Why every second after an incident costs you more money

Find out how rising inflation is having a devastating affect on Motor Insurance:

Notification of Claims

In the event of a claim, please contact us as soon as possible. It is always important to notify us at the very earliest opportunity; any delay in notification could affect the way the claim is handled by your insurers. 

Please contact:

Office hours: Monday to Friday 9.00am to 5:00pm

Out-of-Normal Office Hours

If you require assistance outside of our normal office hours:

If you are a Platinum or Gold level client, you will also have access to a dedicated Account Executive who is contactable outside business hours and at weekends in the event of an emergency.

Your claims department

Report a claim today

Ascend Claims App QR code (Claims Forms)