The UK Broker Awards seeks to reward companies, employees and teams that truly understand their customers and the market.

The award focuses on the effective use of technology by brokers as part of the wider shift to digitalisation. This includes within the firm, in contact with trading partners and for client facing relationships in either B2C or B2B environments.

Judges will be looking for examples from the following: 

• How firms have interacted with customers through platforms such as websites, apps and mobile devices
• Evidence of enhanced and personalised customer service thanks to the application of technology
• Evidence of how a firm has built a platform to respond to future changes such as increased availability of management information
• Evidence that applying these latest technologies has led to greater efficiency and more profitable business.