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Making Claims Clearer

Making claims clear…

We understand that as an insurer we have a responsibility to our brokers and customers to be much clearer. This ranges from how we make our underwriting and claims decisions to what is and isn’t covered by our policies. We also want to provide a much clearer explanation of what customers can expect to happen during a claim.

By being more straightforward and transparent with our broker partners and their customers we can achieve this.

Claims signposting

We’ve compiled the following documents to provide a much clearer explanation of what customers can expect to happen during a claim and the important role they play.

Common reasons for repudiation

The documents below outline common reasons for claims not being paid and practical guidance to get customers back on their feet as soon as possible.

Explanation of terms and conditions

We have compiled the documents below to explain our terms and conditions in plain English. We want customers to know what they are buying and to make dealing with AXA as easy as possible.

General policy advice

The following documents highlight standard exclusions customers should be aware of when taking out a policy and what to do to ensure that policy conditions aren’t breached.

Fraud prevention

The following document outlines in plain English exactly what fraud is and how AXA deals with it.

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If you have any questions or would like advice on a particular issue please contact us

or call us directly on 01245 449060