Hot tub claims almost tripled since 2020

Hot tub claims almost tripled since 2020


Analysis of Aviva’s UK claims data reveals a year-on-year increase of 188%, in relation to accidental damage claims for hot tubs in 2020.

Scenarios included a grass strimmer bursting an inflatable tub, birds pecking holes in a spa cover and an engagement ring ripping a tub lining.

In addition, accidental damage claims for items dropped in or knocked off the side of hot tubs in the UK have also increased in recent years by 213%, with mobile phones topping the list. Further claims were received for hearing aids, watches and tablets.

Kelly Whittington, Property Claims Director for Aviva says: “Many people bought hot tubs in 2020, while others took their spas out of storage, so they could enjoy holidays at home. Unfortunately this appears to have led to all manner of mishaps, both with the hot tubs themselves and items dropped in them."

Hot tub free icon

Aviva has the following guidance to help customers avoid hot-tub incidents

1) Think about where you position your hot tub. Customers have reported accidents where tubs have been damaged by glass panes from greenhouses, falling parasols, and even people tripping over them.

2) Be careful with jewellery and watches. Not only can the items themselves be damaged by the water, customers have reported ripping the lining of hot tubs with their jewellery.

3) Review your cover. As the name suggests, ‘accidental damage’ insurance provides peace of mind for unexpected accidents and can cover incidents such as a burst hot tub or a phone which has taken a dip. This is often an optional add-on to home insurance and cover levels can vary, so check with your provider.

4) Keep phones away from the water. Tempting as it can be to scroll and take pool-side selfies, phones account for the vast majority of accidental damage claims for items dropped in hot tubs.

5) Take care with tools. Aviva has received claims for hot tubs damaged by spades, strimmers and screwdrivers.

6) Put away your hot tub if it’s not going to be used for a while – and keep it safe and secure. In spite of their bulk, it’s not unheard of for hot tubs to be stolen.

7) Be careful where you store your hot tub. Look out for any nails or sharp edges which could catch inflatable parts, covers or linings. Also be mindful that home insurance policies often have exclusions for damage caused by vermin. Similarly, insurance is designed for unexpected events, so issues due to wear and tear or mechanical failure would not be covered.

8) Be mindful of any policy limits for items kept in gardens or stored in garages and outbuildings. The limit is usually lower than belongings kept in the main home, so if you have an expensive hot tub, check your home insurance policy to make sure the cover meets your needs.

9) Be careful with lids and accessories. These can cost several hundreds of pounds to be replaced.

Hot tub free icon

Blog provided by Youtalkinsurance


Read more of our blogs here:

A £250,000 bill after insurer rejects claim for wrecked home

Coronavirus support for business guide


Have any questions? please don’t hesitate to contact one of our team  |  Office: 01245 449062  |  Mobile: 07841 020712

Quick insurance proccess

Talk to an expert