Case Study
Large scaffolding contractor’s complex work expansion solved
A large scaffolding contractor based in the South East required a proactive solution to their claims record/growth, and work on spectator stands.
“Ascend initially helped us solve our motor fleet insurance arrangements and we then asked them to help us find a long-term solution to our combined liability and other policies. Following discussion, we were provided with a long-term solution and servicing proposition that was far better than the present arrangement.”
Key Business Achievements
The Problem
A well-established scaffolding contractor began to diversify into complex work including spectator stands, demolition, power plants and high London blocks of flats. Ascend highlighted the options available and provided an AAA-rated insurer solution.
Ascend met with the H&S officer and was able to make clear representation to insurers, demonstrating the excellent housekeeping and policies in place.
We discovered:
▶ Unrated insurer used
▶ 80% minimum & deposit premiums
▶ Rating information was incorrect
▶ Policy exclusions and a 15m height limit
The Solution
Ascend captured all risk information on-site and met face-to-face with prospective insurers.
The process was as follows:
▶ Fact-find on site
▶ Face-to-face underwriter meetings
▶ Options discussed with the client
▶ Selection made and cover incepted
▶ Policy documents issued prior to inception
Throughout the whole process, the client was kept updated in an honest and open conversation so they could understand the challenges and solutions.
▶ Ascend now administers all of the client’s insurance programme.
