Case Study
Last minute underinsured groundworker on cover
A family-run, growing, ground working & civil engineering business working across Greater London and England.
“We placed our fleet insurance with Ascend in December, however, due to a busy winter period, only sat down to review our combined liabilities and contract works in January, 3 days out from our renewal. Due to rapid growth over the last 4 years, we found ourselves with inadequate cover. Ascend took the time to understand our requirements, write up presentations and provide us with the cover we needed within 3 days. We are very happy!”
Key Business Achievements
The Problem
The client had faced sustained rapid growth from their
incorporation 5 years ago, but because they had used an online
insurance product built for SMEs, they had simply renewed the
policy each year, not realising or understanding what could
happen if a claim should arise.
In January, upon allowing Ascend to review their current
policy, it was quickly discovered that:
▶ The company was underinsured
▶ The online product was insufficient for their needs
▶ There was a need for continuous cover with current contracts
▶ There was little time to turnaround before renewal
The Solution
The client provided documents to their Account Executive at
Ascend, where they were studied immediately.
The process was as follows:
▶ An honest open review provided within an hour of receiving the policy documents
▶ A fact find carried out
▶ Presentation written up
▶ Market approached and contract certain quotes received
▶ Placed on cover within 3 days
Throughout the whole process, the client was kept updated in
an honest and open conversation so they could understand:
▶ The issues with the current policy
▶ The likely increase in costs due to the increase in cover
