No business wants to make a claim…
…but when unfortunate incidents happen, we will make this process as simple as possible by reacting quickly to mitigate the costs.
We take pride in providing you with top quality service – our objective is a speedy and fair settlement for you.
All our clients are provided with a clear guide on their policy, so you will know what to do and who to contact, both inside and outside office hours.
Ascend maintains close relationships with:
- All major loss adjusters
- All major loss assessors
- All insurer claims departments
- Specialist claim companies
We will keep you informed
It is important you know what is happening with your claim. That is why we believe in keeping our customers informed every step of the way. We regularly achieve and, more often than not, exceed our own high standards. We aim to respond to telephone calls, letters and emails expediently.
Take a look at our claims advice here.
Insurance premiums rising? Repairs for your motor claims taking longer than anticipated?
Why every second after an incident costs you more money
Find out how rising inflation is having a devastating affect on Motor Insurance:
Notification of Claims
In the event of a claim, please contact us as soon as possible. It is always important to notify us at the very earliest opportunity; any delay in notification could affect the way the claim is handled by your insurers.
Please contact:
Office hours: Monday to Friday 9.00am to 5:00pm
Out-of-normal Office Hours
If you require assistance outside of our normal office hours:
If you are a Platinum or Gold level client, you will also have access to a dedicated Account Executive who is contactable outside business hours and at weekends in the event of an emergency.
Your claims department
Report a claim today
