Your independent insurance advisor
Our client service is built on three key principles:
Independence
We offer independent advice to clients. This enables us to act purely in our clients’ best interests and ensures we explore all avenues to find the best solution.
Expertise
We provide you with sector expertise delivered locally by qualified practitioners who will support you and your team on a day-to-day basis.
Flexible
We pride ourselves on a flexible placement and claims service, meaning we can access the most appropriate insurer, legal, accountants or technical specialists, depending on your requirements.
We find the right solution
Our case studies
Your claims department
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‘Our business was built to offer you something different. By providing you with a holistic proposition, backed by an award-winning claims service, we can deliver an alternative solution in an ever-changing market place.
Your business is built on people. Our business understands this at its core and will always go the extra mile.’
Providing you with exceptional service
Award-winning customer service
Book your free 15 minute Health Check. Talk to one of our experts to assess the reliability of your insurance programme
Insurance Health check
Testimonial
"The team are accessible, even after hours. We experienced a fire on 27th December at our head office. Ascend were onsite same day and arranged for their loss adjuster to be with us next day"
"Real People" Who Care!
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24/7 Claims Experts
100% Independent
Digitally Nimble
We work hard to secure your trust – now your insurance is in safe hands.
All our clients have a dedicated client account manager who oversees the design, service and management of your insurance programme.
We are all on-hand after office hours, as we know accidents can happen at the most inconvenient times.
In a world where businesses are centralising to call centres hundreds of miles away from your business, or, even worse, removing this vital function – we buck the trend.
We invest in highly-trained, experienced claims managers who oversee all aspects of the claims process.
No two clients are the same, which is why we provide you with a unique choice on the service you require from us – our tiered service proposition.
This is backed by our Ascend Index – a market leader in providing you with informed advice on the product, service and claims offering from insurers.
Employees
All of our employees have been hand-picked and have extensive experience in the insurance market, many in different roles.
Training
Our culture is important to us. That is why we have developed the best academy training programme for our apprentices - the leaders of the future.
Everyone is customer-facing
All of our team share our service ethos. No matter who you deal with at Ascend, you will find them engaged, professional and efficient.
