An online survey of insurers’ changing priorities as a result of the COVID-19 pandemic by consultancy firms show a major focus on remote working for 2020 and 2021.
The survey, which covered around 25 insurers globally, took place between 31st May and 11th June. Only 8% were very confident that the coronavirus pandemic will be over by January, with 38% confident. The majority however (54%), were either not at all, or not so, confident.
According to the survey results, the insurers’ taking part were unanimous that their main focus will be on enabling or supporting remote working. This was followed by risk management/business continuity planning, making the workforce more flexible and IT resilience and cyber security.